As you may know, I went to Montego Bay, Jamaica, with my 4 year old daughter, as a single parent. (You can read my open letter to Heidi here)
One of things that made me feel better about the travelling experience was the Club Mobay service both on arrival and departure that we had booked. As they are both different, I thought that I would break them down…
A Club Mobay member of staff meets you as you get into the terminal and escorts you through the entire passport/customs process through to where your transport is.
You do save plenty of time going through passport control as the queues can be long, as you get the next available passport control officer, and getting through baggage reclaim and customs is generally a breeze anyway. The best bit is where they direct you to where you need to go once you clear customs – in a strange airport in a new country, having that helping hand to make sure you’re in the right place really does help.
You can make use of the arrivals lounge if your transport isn’t ready and there are drinks and snacks (and lovely cold towels!) and we did find that by saving time through passport control, you did end up waiting for other people who were going to be on your coach to the hotel, so you don’t really save much time in total.
However, you are looked after from start to end and it is a very friendly welcome into Jamaica.
The Departures service is a bit less personal as there is no meet and greet service. You get a separate lane through passport control and security, which is useful and you get a lounge with food and drinks before your flight. If you are going to have a meal before your flight, it might work out cheaper to do this option.
As the food is a complimentary buffet, then you can eat as much or as little as you want and there is a kids play room which is a good touch (not all airports have them!)
One thing I would recommend is to arrange for an earlier drop off at the airport. The check-in process was long when we departed and as a result, we didn’t have that much time in the lounge. As a result, I would make sure you get to the airport earlier to make best use of the service!!
All in all, it is a wonderful little service that is offered and one that I am sure that we would use again. It is perfect for families as it just takes a little bit of the stress out of travelling!!
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